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Missing payment

Please help, After a change in custody and properly notifying Social Security of the change I was made the child's beneficiary. I was sent all the information as per what to expect and how much and when the first payment would be made. The first payment was sent to the child's former beneficiary, I immediately notified her to send back the check or forward it too the child.

She refused, I contacted my Local office whom at first told me that despite what my paperwork said this payment was due to the prior beneficiary even though the child was not in her care for that time period and Social Security was notified of this. I contacted her supervisor whom looked into it and admitted to me that it was a mistake on the case workers behalf and that the payment should have in fact been sent to me for the child.

However I was told that there was nothing that they could do and that I would have to sue the prior Beneficiary? I then called the 1-800 number at which time they gave me someone else to speak to whom said she would handle it. I then received a call back from the prior Supervisor in which I spoke to whom explained that they where going to contact the prior beneficiary and have the money returned.... This was in February of this year and it is now August and still nothing!

As far as I'm concerned Social Security failed to send me a payment in which is owed to the child and I do not care what they did with it and it does not matter I want it immediately! Am I wrong? This was there error not mine so why didn't they just cut a new check and pursue the missing one on there own time? AM I wrong about this? What do I do? Whom do I contact to get this resolved once and for all without any run around and being told that somehow I'm supposed to fix there mistakes and that I'm S.O.O.L!


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We're not connected with the Social Security Administration, so we can't help directly with this.

It sounds like you're doing the right things. Sounds like the payment was sent to the wrong "representative payee" (an adult) rather than to the wrong "beneficiary" (a child).

You can file a complaint at the following, but I would believe working with your local office would be the best bet.

http://ssa-custhelp.ssa.gov/app/ask_feedback


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Not affiliated with the US Social Security Administration