Payment or Check Deposit Problem

If your check is missing, lost, or stolen, it can be replaced, but it takes time.

By Mail

If you normally receive your check by mail, wait three days after the date you normally receive your check before calling the SSA. To report a late, missing, or stolen check, contact the SSA at 1-800-772-1213 between 7 a.m. and 7 p.m., Monday through Friday. You should also consider direct deposit for future payments.

Direct Deposit

If you normally receive your check by direct deposit, report a non-receipt of payment immediately by calling the SSA at 1-800-772-1213 between 7 a.m. and 7 p.m., Monday through Friday.

When Benefits are Paid

Follow this guide to determine if your check is due:

All Social Security beneficiaries receiving benefits before May 1997 will continue to receive benefits on the third of the month.